Consumer Protection Policy
Created: 21 July 2020
Version: 3.3
Updated: 22 June 2026
Madish is committed to fair business practices, transparent communication and responsible customer service. This policy outlines the information, rights and protections available to customers under applicable Indian consumer protection and e-commerce regulations.
This policy should be read together with our Terms & Conditions, Shipping Policy, Return & Exchange Policy and Privacy Policy.
Quick Summary
1. Company Information
This website is owned and operated by:
Madish Style Bar Private Limited
507, Vardhaman Chambers
Cawasji Patel Road, Fort
Mumbai 400001
Maharashtra, India
Website: www.madish.in
Email: support@madish.in
2. Product Information
We aim to provide clear, accurate and up-to-date product information to help customers make informed purchasing decisions.
Product descriptions, specifications, images, sizing information and pricing are prepared in good faith and reviewed regularly for accuracy.
Minor variations in colour, wash, texture, appearance or fit may occur due to photography, display settings, garment processing techniques and natural fabric characteristics.
All products sold by Madish are genuine and sourced directly through our authorised manufacturing and supply chain processes.
3. Fair Pricing
Product prices displayed on our website include applicable taxes unless otherwise stated.
Any applicable shipping fees, payment charges or service-related costs will be displayed before checkout is completed.
Promotional pricing, discounts and offers may vary over time and are available only during the specified promotional period.
We do not impose hidden charges.
4. Order Rights
Customers have the right to receive clear information regarding order status, shipping timelines, returns, exchanges and refunds.
Details regarding order fulfilment and delivery are available in our Shipping Policy.
Details regarding returns, exchanges and refunds are available in our Return & Exchange Policy.
We aim to communicate proactively whenever additional verification, clarification or action is required.
5. Customer Rights
Subject to applicable law, customers are entitled to:
- Accurate product information
- Transparent pricing
- Safe and secure transactions
- Fair access to customer support
- Access to returns, exchanges and refunds where eligible
- Privacy and responsible handling of personal information
- Grievance redressal mechanisms
6. Data Protection
Personal information is collected, stored and processed in accordance with our Privacy Policy.
We implement reasonable safeguards designed to protect customer information from unauthorised access, misuse or disclosure.
Payment information is processed through trusted payment providers and is not stored in full on our systems.
7. Grievance Support
We are committed to addressing customer concerns fairly, professionally and within reasonable timelines.
Most queries can be resolved directly through our support team.
We aim to acknowledge customer communications within 48 business hours.
Resolution timelines may vary depending on the nature and complexity of the matter.
8. Legal Compliance
Madish seeks to comply with applicable provisions of:
- Consumer Protection Act, 2019
- Consumer Protection (E-Commerce) Rules, 2020
- Information Technology Act, 2000
- Digital Personal Data Protection Act, 2023
- Other applicable Indian laws and regulations
9. Policy Updates
We may update this policy from time to time to reflect legal, operational or regulatory changes.
Updated versions become effective upon publication unless otherwise stated.
Continued use of our website following publication constitutes acceptance of the revised policy.
10. Need Help?
For consumer protection, grievance or customer rights related queries, contact:
We aim to respond within 48 business hours.
If your concern remains unresolved after 5 business days, you may escalate the matter to:
Consumer Affairs Department
Madish Style Bar Private Limited
507, Vardhaman Chambers
Cawasji Patel Road, Fort
Mumbai 400001, Maharashtra