Returns & Exchanges
Created: 15 June 2018
Version: 3.3
Updated: 22 June 2026
We know buying denim online can sometimes feel uncertain, especially when it comes to fit. That’s why we’ve built our returns and exchange process to stay simple, transparent and support-led wherever possible.
Before requesting a return, we encourage you to reach out to our team for sizing or fit assistance. In many cases, a quick conversation helps resolve fit concerns faster and more effectively.
Quick Summary
1. 15 Day Returns
Eligible return or exchange requests can be raised within 15 days of delivery.
We encourage you to contact our team for sizing or fit guidance that could help resolve the issue more efficiently.
2. Size Exchange
We recommend size exchange over returns wherever appropriate. Our support team is available to assist with fit guidance before and after delivery.
Exchanges are subject to stock availability at the time of processing.
If your requested size is unavailable, you can choose between Madish Credit or a refund, subject to eligibility and inspection clearance.
Approved exchanges are typically dispatched in 3 to 5 working days, subject to operational timelines and inventory availability.
To help us maintain a simple and efficient exchange process, each order item is eligible for one exchange only.
Once an exchanged product has been delivered, it will no longer qualify for additional exchanges, returns, refunds or store credit. We therefore encourage customers to reach out to our team for sizing assistance before requesting an exchange so we can help ensure the best possible fit.
3. Refund to Original Payment Method
Refunds are processed after the returned product clears quality inspection at our warehouse.
- Prepaid orders are refunded to the original payment method.
- COD orders are refunded via bank transfer to the account details provided by you.
Refunds are typically processed in 5 to 7 working days following inspection clearance. Timelines can vary during high-volume periods or where additional verification, clarification or operational review is required.
Shipping charges, payment processing fees or related operational costs are generally not deducted from approved returns unless specifically communicated during the resolution process or where exceptional operational circumstances apply.
Once a refund has been successfully processed, official confirmation shared by our team via email, WhatsApp, Instagram or other official Madish channels is considered sufficient confirmation of refund completion from our end. Additional screenshots, UTR requests or repeated refund confirmations may not always be available.
4. Madish Credit
You can opt for Madish Credit instead of a refund where applicable.
Madish Credit is valid for 365 days from the date of issue and can be used against future purchases on our website.
In many cases, Madish Credit enables significantly faster resolution timelines compared to bank refunds.
Orders placed using Madish Credit are considered final-sale purchases and are not eligible for further returns, exchanges, refunds or additional store credit.
This allows us to offer faster and more flexible resolutions through Madish Credit while maintaining a fair and sustainable returns process for all customers.
5. Reverse Pickup
Reverse pickup is generally offered free of charge in serviceable pin codes.
Availability, timelines and pickup feasibility depend on courier coverage and operational constraints at the time of request.
We generally attempt reverse pickup up to two times where serviceable.
If reverse pickup cannot be completed, you can self-ship the product to the designated return address. Eligible reimbursement of up to ₹250 can be issued as Madish Credit following successful receipt and inspection clearance.
6. Return Eligibility
- Product must be unused, unwashed and undamaged.
- Original tags, labels and packaging must remain intact.
- Product must pass inspection upon receipt at our warehouse.
All returned products are subject to inspection before approval.
Returns can be declined where products appear used, altered, damaged, substituted, improperly packaged or inconsistent with the original order.
7. Damaged, Defective or Incorrect Products
You should report damaged, defective or incorrect items within 48 hours of delivery with relevant images or supporting information.
Approved cases can qualify for replacement, Madish Credit or refund following verification and review.
Minor loose threads, natural denim variations, fabric texture differences or slight colour variation arising from screen settings, photography, washing or garment processing do not automatically qualify as defects.
8. Non-Returnable Products
Certain products are not eligible for return due to hygiene, limited-edition, clearance, promotional or other operational considerations.
Such exclusions, where applicable, are displayed on the relevant product page at the time of purchase.
9. Pre-Dispatch Cancellations
Orders cancelled prior to dispatch are generally eligible for refund to the original payment method.
Refunds are typically processed within 7 working days of cancellation confirmation.
Orders that have entered dispatch processing, packaging or courier allocation stages no longer qualify for immediate cancellation.
10. Fair Use & Policy Abuse
Returns and exchanges are monitored to maintain fair usage across our store and support operations.
Madish reserves the absolute right to review, limit, suspend or decline returns, exchanges, refunds, reverse pickups, store credits or future ordering access in cases involving suspected misuse, abnormal return behaviour, excessive refund activity, repeated cancellations, product substitution, policy abuse, suspicious activity, behaviour that creates unreasonable operational burden or conduct inconsistent with fair store usage.
Decisions taken following internal review, operational verification or fraud-risk assessment are final.
11. Product Appearance & Colour Variation
Minor variations in colour, wash, texture, fading, distressing or appearance can occur due to photography, lighting conditions, screen settings, denim processing and fabric treatment techniques.
Such variations are considered part of the garment character and do not automatically qualify as defects.
12. Resolution Timelines
Resolution timelines can vary depending on courier movement, verification requirements, operational load, public holidays, force majeure events or other circumstances beyond reasonable control.
While we aim to resolve eligible cases efficiently, timelines communicated during support interactions are indicative and not guaranteed.
13. Need Help?
For sizing assistance, exchange support or return-related queries, contact:
We aim to respond within 48 business hours.
If your issue remains unresolved after 5 business days, you can escalate the matter to:
Returns Department
Madish Style Bar Private Limited
507, Vardhaman Chambers
Cawasji Patel Road, Fort
Mumbai 400001, Maharashtra