???? Return & Exchange Policy
???? Created: 15 June 2018 | Updated: 12 March 2025
At Madish, we strive to ensure a seamless shopping experience. Our Return & Exchange Policy is designed in compliance with The Consumer Protection Act, 2019, E-commerce Rules, 2020, and all applicable laws in India.
???? Important Note: Some products could have a different return policy than the one mentioned below. In such cases, the policy specified on the product page shall prevail.
⚖️ General Terms & Conditions
1️⃣ Timeline for Returns & Exchanges
???? You must file a return or exchange request within 7 days of receiving your order.
2️⃣ Returns
✔ Eligible orders can be returned.
✔ Upon approval, you will receive store credit in the form of Madish Credit.
3️⃣ Replacement / Exchange
✔ You may request a replacement or exchange for eligible orders.
✔ If the replacement product is unavailable, you will receive Madish Credit instead.
4️⃣ Store Credit Validity
✔ Madish Credit is valid for 365 days from the date of issue.
5️⃣ Cancellation of Orders
✔ Prepaid orders canceled before dispatch will be refunded to the original payment source within 30 days, as per RBI Refund & Chargeback Regulations.
⚠️ Important Information on Returns
1️⃣ Free Pick-Up Service for Returns
✔ The preferred return method is via our free pick-up service, subject to availability in your pin code.
2️⃣ Pick-Up Attempt & Self-Shipping
✔ A maximum of two pick-up attempts will be made.
✔ If both fail, you must self-ship the product to us.
✔ The shipping cost you incur will be reimbursed in Madish Credit, with a maximum reimbursement of ₹250.
3️⃣ Return Eligibility Criteria
✔ The returned item must be unused, unwashed, and must include original tags, stickers and packaging intact.
✔ Non-compliance will result in rejection of the return request.
4️⃣ One-Time Store Credit Issuance Per Order
✔ Store credit will be issued only once per order.
5️⃣ Store Credit Usage Rules
✔ Orders purchased using Madish Credit are non-returnable & non-exchangeable.
6️⃣ Quality Check & Store Credit Issuance
✔ Madish Credit will be issued only after your returned products are received at our warehouse and pass our quality control check.
✔ This process can take 6-8 working days after the product reaches us.
???? Compliance with Indian Consumer Laws
✔ Consumer Protection Act, 2019 – Ensures transparency in e-commerce return policies.
✔ E-Commerce Rules, 2020 – Defines seller obligations for refunds, replacements and consumer rights.
✔ Legal Metrology Act, 2009 – Ensures correct product description and return conditions.
✔ RBI Guidelines on Refunds – Regulates the refund timeline for prepaid orders.
???? We strictly adhere to Indian laws to protect consumer rights and ensure fair trade practices.
???? Contact for Return Queries
If you have any return-related concerns, feel free to contact us:
???? Email: support@madish.in
???? Address:
Returns Department
Madish Style Bar Private Limited
507, Vardhaman Chambers, Cawasji Patel Road, Fort, Mumbai 400001, Maharashtra
???? We ensure a hassle-free return process while protecting your consumer rights.